To ensure a satisfactory experience for our clients, we limit the number of passengers on our boats, therefore an early reservation will guarantee their availability and allow us to plan for your best experience.
With more than 48 hours prior to the date of the tour, 100% of its value is returned
24 hours prior to the tour date, only a change of day will be accepted, but there will be no refund in case of cancellation
In case the client does not show up or arrives late, there will be no refund. 15 minutes of tolerance are given to board the boat
The charge is made by the number of people indicated in the reservation, being your responsibility to cancel places that will not attend with a maximum of 48 hours in advance
With more than 8 days prior to the tour date, 100% of its value is returned
From 4 to 7 days prior to the event, 50% of its value will be returned
72 Hrs before the reservation, a change of day is accepted in the reservation (subject to availability of the boat) and there will be no refund in case of cancellation
48 Hrs before the reservation, changes in the schedule are accepted on the same day, it does not apply to change the date and there will be no refund in case of cancellation
Para los tours privados que hayan cambiado de fecha no aplica ninguna política de cancelación y no se hará devolución en caso de cancelación.
In case of no-show or late arrival, there will be no refund. 30 minutes of tolerance are given to board the boat
For the Canuwa II and Grand Canuwa catamaran, the charge is made by the number of people indicated in the reservation, if it exceeds the number of passengers, each extra person will have an additional cost, in the same way, it will be your responsibility to cancel places that do not attend with a maximum of 48 hours in advance
They do not apply for change of dates or schedules and no refund in case of cancellations
In case of no-show or late arrival, there will be no refund. 15 minutes of tolerance are given to board the boat
The bait is subject to availability, in the event that it is not available, it will be possible to fish during the tour, no refund is made if the bait is not available
In the event that a person becomes ill during the trip and is requested to return early, no refund will be made
Our reservation system is 100% secure and confidentially handles your bank account and credit card information. The company will for no reason ask you for your bank or card details to make a reservation.
The use of the online platform generates an additional charge for taxes, which is reflected in your reservation at the time of payment.
In case of presenting an error in the payment at the time of making your reservation, no charge is generated on our platform and you can try with another card or contact us to make your payment by another means
If you do not require payment through our online platform, you can request to make your payment by electronic transfer or through Paypal, it is safe and confidentially handles your bank account and credit card information. You have full control of your payment and the opportunity to dispute payments for services not provided.
All prices on our website are in US dollars.
We use the bank rate of the day so that your account statement reflects as closely as possible the price in dollars published in the DOF.